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Refund & Cancellation Policy 

Service Cancellations and Refund Eligibility

Customers may cancel a scheduled project at any time. However, eligibility for a refund depends on when the cancellation is made:

  • Cancellations made more than 24 hours before the scheduled project start date are eligible for a full refund of the deposit or any prepayment.

  • Cancellations made within 24 hours of the project start date will result in forfeiture of the deposit, which is non-refundable due to preparation and scheduling costs already incurred.

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How Refunds Are Issued

If eligible, refunds are processed within 5–10 business days after confirmation of cancellation and will be issued via the original method of payment. If the original method is unavailable, we may offer a refund by check or electronic transfer.

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Returns and Merchandise (If Applicable)

Our primary services do not include retail merchandise, nor a physical product from Varadero Landscaping Corp.

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Exchanges and Replacements

If a physical product is defective or damaged upon arrival (such as plant), we will replace it at no cost or issue a full refund. To initiate a replacement, contact us within 48 hours of delivery with photos of the damaged item.

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Chargebacks and Dispute Resolution

To avoid chargebacks and misunderstandings, we ask that you contact us directly if you have a concern about your project, payment, or service quality. We are committed to resolving issues quickly and professionally. Filing a chargeback without attempting resolution may result in denial of future service.

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Fulfillment & Delivery Policy

Service Fulfillment

  • Services are fulfilled on-site at the location provided during the booking process.

  • Once your project is confirmed and a deposit is received, we will schedule your service within a mutually agreed timeframe.

  • Exact start dates may vary based on project size, weather conditions, and crew availability. You will be notified in advance of any delays or rescheduling needs.

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Delivery of Materials

  • All physical materials (e.g., plants, soil, pavers, rocks, sod, mulch, etc.) are delivered by our team directly to your property as part of the project scope.

  • You are not responsible for arranging or receiving deliveries from outside vendors unless you opt to. 

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Timeframe for Service Completion

  • Project timelines are discussed and agreed upon before work begins.

  • Standard residential projects are typically completed within 1 to 5 business days, depending on complexity.

  • Larger or custom projects may require additional time, which will be clearly communicated in advance.

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Format of Service Delivery

All services are provided in person by our experienced landscaping crew. We do not offer virtual, remote, or self-service fulfillment options.

Terms & Conditions

1. Services and Payment Terms

The Client agrees to remit a deposit no later than one (1) calendar day prior to the commencement of services. In the event of cancellation within twenty-four (24) hours of the scheduled service date, the deposit shall be forfeited as liquidated damages.

  • The remaining balance is due in full upon completion of the service.

  • Payments made by credit card are subject to a 3% processing fee.

  • Failure to satisfy the outstanding balance on the final service date shall constitute a breach of contract, subjecting the Client to legal remedies, including but not limited to collections, litigation, and recovery of associated costs, fees, and damages.

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2. Booking and Scheduling

All service dates are scheduled based on availability and confirmed upon receipt of the required deposit. Delays due to weather, site conditions, or client access restrictions may result in rescheduling, which will be communicated promptly.

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3. Refund and Cancellation Policy

Please refer to our separate Refund, Return, and Cancellation Policy for full details on eligibility for deposit refunds, cancellations, and dispute resolution.

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4. Intellectual Property

All content on this website, including text, graphics, logos, images, and site design, is the property of Varadero Landscaping Corp. and is protected by applicable intellectual property laws. No portion of this site may be copied, reproduced, or used without express written permission.

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5. Limitation of Liability

Varadero Landscaping Corp. shall not be liable for any direct, indirect, incidental, or consequential damages that result from the use or inability to use our website or services. We are not responsible for delays or non-performance caused by conditions beyond our control, including but not limited to weather, material shortages, or labor disruptions.

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6. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any legal action arising from the use of this website or our services must be brought in the appropriate court within Lee, Miami-Dade, or Broward County, Florida.

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7. Modifications

Varadero Landscaping Corp. reserves the right to modify these Terms and Conditions at any time. Updates will be posted on this page and will take effect immediately upon publication. It is your responsibility to review these terms periodically.

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Privacy Policy

1. Information We Collect

When you visit our site or contact us, we may collect the following information:

  • Personal Information: Your name, phone number, email address, project address, and any other information you submit through contact forms or service requests.

  • Payment Information: If you make a payment, we may collect payment details via our third-party payment processor. We do not store full credit card numbers.

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2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer service.

  • Schedule and fulfill services.

  • Process payments and send invoices.

  • Improve website functionality and user experience.

  • Comply with legal obligations.

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3. How We Share Your Information

We do not sell or rent your personal information. We may share it only with:

  • Trusted third-party service providers (e.g., payment processors, scheduling platforms) who help us operate our business.

  • Law enforcement or regulatory bodies if required to comply with legal obligations or protect our rights and property.

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4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

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5. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to track user behavior and improve our services. You may adjust your browser settings to disable cookies, although this may affect site functionality.

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6. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you.

  • Request corrections or deletions.

  • Opt out of marketing communications at any time.

To make such requests, please contact us using the information below.

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7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Business Name & Statement Descriptor

Legal Business Name: Varadero Landscaping Corp
 

This is the name that will appear on customer invoices, receipts, and credit card statements. Please note that when making a payment, your card statement will display:


VARADERO LANDSCAPING CORP or a shortened version such as VARADERO LANDSCAPING depending on your card issuer.

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This ensures customers can easily recognize the charge and helps reduce the risk of chargebacks or payment disputes.

Contact Information 

Business Location & Contact Information

Business Name: Varadero Landscaping Corp
Business Location: Based in South Florida, USA
Service Area: Serving residential and commercial clients across Lee, Miami-Dade, Broward, and surrounding counties
Physical Location: We do not operate a public retail location. All services are provided on-site at the customer’s property.

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Customer Service Contact

For questions, estimates, or support, you can reach us through the following methods:

  • 📧 Email: info@varaderolandscaping.com

  • 📞 Phone: (786) 920-8128

  • 🕒 Business Hours: Monday–Friday, 8:00 AM – 6:00 PM EST

We aim to respond to all inquiries within 1 business day.

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